Refund and Returns Policy

Refund & Return Policy

Welcome to domesticroid.com, where your satisfaction is our priority. We understand that sometimes a return or exchange may be necessary, and we are here to make the process as easy and straightforward as possible.

Eligibility for Returns

We want you to love what you ordered. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Initiation of Returns

To initiate a return, please contact our customer support team at [email protected]. Please include your order number and the reason for your return in your email. Our team will provide you with further instructions on how to proceed.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable amount of days.

Exchanges

We are happy to offer exchanges for items of equal or lesser value within 30 days of receipt. To initiate an exchange, please follow the same process as outlined for returns.

Return Shipping

Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you to promptly resolve the issue by sending a replacement item or issuing a full refund, including return shipping costs.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at [email protected] or call our customer support team at +1-000-000-0000. Our dedicated team is available to assist you Monday through Friday, 9 AM to 5 PM EST.

FAQ (Frequently Asked Questions)

How long do I have to return an item?
You may return an item within 30 days of receipt for a refund or exchange.

Can I return an item if I’ve opened or used it?
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Who pays for return shipping?
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective item).

How do I initiate a return or exchange?
A: Please contact our customer support team at [email protected] with your order number and reason for return/exchange to start the process.

At domesticroid.com, we value your trust and strive to ensure your shopping experience is positive and hassle-free. Our Refund & Return Policy is designed to provide you with peace of mind, knowing that we stand behind the quality of our products and are here to assist you every step of the way.